Most clinics use generic words like “professional care” or “friendly staff.” We decided to see if you, the people who matter most, actually agree.  

That’s why we recently conducted a comprehensive survey of 102 patients, asking what we’re doing right and where we can improve.  

Today, we’re sharing the real numbers, the good, the bad and everything in between so you can see what your neighbours think and know exactly what you can expect from your local hearing clinic. 

The Power of the Data: The Big Wins 

When you trust someone with your hearing health, you want more than promises. You deserve results. Here’s what you and your fellow patients had to say: 

• Overall Satisfaction: You rated your experience with us an impressive 9.48 out of 10 on average. We’re grateful for your confidence and satisfaction in our team and services! 

• Clinical Excellence: 62.7% of you found the quality of care to be “far better than expected.” You benefit from a level of attention and expertise that consistently exceeds your expectations. 

• Communication: 99% of respondents said our communication was either “as expected” or “beyond expectation.” You can rest assured that your questions are heard and answered clearly every step of the way. 

• Loyalty: 75% of you are “extremely likely” to recommend Great Lakes Hearing to a friend or family member. When you trust us enough to refer loved ones, it speaks volumes about the care you receive. 

In Their Own Words: Why Our Patients Trust Us 

Numbers tell one story, but your words tell one filled with gratitude, trust, and appreciation for the personal care you receive. 

Professionalism & Patience 

You benefit from a team that treats every question and concern with respect and patience. 

As one patient shared: “You are the very best. I have bothered you so often, and you always say you don't mind. Thank you so much.” 

Another echoed this sentiment: “Everything is taken care of quickly & professionally. Because of this, we have recommended you to several friends & will continue to do so.” 

The Personal Touch 

You can expect a warm, welcoming environment where your comfort matters. In your words: “Friendly, comfortable, homey.” 

And when it comes to finding the right solution for your hearing needs, you know you’re in good hands: “Professional, willing to try many different things to achieve better hearing. Questions received and answered in a comfortable way. Very pleased with the service!” 

The “Magic Wand” Section: What We Can Improve 

You deserve honesty, not just praise. That’s why we asked: “If you could wave a magic wand and change one thing about us, what would it be?” 

Many of you said, “Nothing” or “I would not change a thing.” Still, we pay close attention to those who want more, whether it’s even better hearing outcomes or added convenience. Your feedback helps us grow and adapt. 

One local patient highlighted the value of convenience: “I can also get the batteries from you, which is very convenient considering that you are in Wiarton, close to home.” 

We’re always listening and striving to serve you better. 

More Than Just a Hearing Assessment 

You benefit from a comprehensive approach to hearing health, not just a quick fix or a single service. 

• 86% of you come to us for thorough hearing assessments. 

• 34% utilize our earwax removal services. 

• 21% take advantage of cognitive screening. 

This range of services means you can address multiple aspects of your hearing and cognitive health in one trusted place. 

As one patient put it: “I have been impressed since the time I had the cognitive screening and the hearing assessment with Jill, and it has continued. I am a happy satisfied customer.” 

Why This Matters to You: The “Local” Difference 

You value local, expert care, and it shows. Being part of the Wiarton community means you get personalized attention and a team that truly understands your needs. 

Your referrals are proof: 

“Excellent, and I keep referring you. Wiarton locals love to deal locally, especially if the service is great.” 

When you choose Great Lakes Hearing, you’re not just a number. You’re a neighbour, and your trust is our greatest reward. 

Our Door Is Open! 

You deserve care you can trust. Just ask your neighbours. 

You can rest assured that these results make us proud, but they also drive us to do even better. We use your feedback to ensure every patient feels like our “one and only.” If you’re looking for a clinic that values honesty, listens to your needs and delivers high-level care, we’d love to help you. 

Contact Great Lakes Hearing today and discover what personalized, community-driven hearing care can do for you.